FOR IMMEDIATE RELEASE
DRURY DESIGN OF CHICAGO, IL, RECOGNIZED AMONG THE TOP CUSTOMER SERVICE LEADERS IN THE RESIDENTIAL CONSTRUCTION INDUSTRY
GuildQuality’s 2024 Guildmaster Award Honors Drury Design
Glen Ellyn, IL, April 4, 2o23 – Drury Design received a 2024 Guildmaster with Distinction Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of nearly 2,000 eligible applicants, Drury Design is one of 400+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care. Drury Design’s GuildQuality reviews can be read here.
In determining which businesses received the 2024 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded.
Drury Design achieved a recommendation rate of 90% or above from their customers surveyed by GuildQuality.
“We’re honored to be recognized for customer service by such a prestigious organization,” said Owner/Creative Director Gladys Schanstra. “Nothing is more important to us than serving our clients with the kind of professional, white-glove service they deserve.”
For more on the 2024 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.
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About Drury Design:
Drury Design is a woman-owned, award-winning design/build firm catering to luxury clients in Chicago and the Midwest. Specializing in creating stunning kitchens and baths, the company’s team of industry-certified designers and skilled trade professionals have been making clients’ visions a reality since 1987. Their 8,500 sq.ft. showroom provides boundless inspiration with displays of high-end cabinetry, countertops, appliances and more. Drury Design guides clients through the process from concept to completion, merging creativity with exceptional project management.
About GuildQuality
Over 2,000 residential construction professionals rely on GuildQuality’s customer satisfaction surveying and reporting software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join GuildQuality’s network of builders, remodelers, and home service professionals and see your company through your customers’ eyes. For more information about GuildQuality, visit www.guildquality.com.