Drury Design Named One of 85 Remodeling Industry Leaders in Customer Service

In today’s world, where anyone can leave a review on Google or Yelp, businesses often find themselves navigating a sea of fake reviews. Trolls — or worse, people with ulterior motives — can leave negative reviews to pressure companies into offering discounts or other perks in exchange for removing them. Maybe you’re familiar with this from your own business – Google and Yelp don’t make it easy for businesses to get fake reviews taken down, leaving companies and potential clients caught in a web of misinformation.

This is where third-party review organizations like GuildQuality come in, offering an unbiased way to verify that real customers are the ones providing feedback. GuildQuality is known for digging deep into customer service data in the remodeling industry, ensuring that the reviews reflect genuine client experiences.

Recently, Qualified Remodeler and GuildQuality teamed up to create the 2024 Customer Satisfaction Report, a comprehensive look into the key traits that lead to high client satisfaction across the home improvement industry. Drury Design is proud to have been recognized as one of the 85 Customer Satisfaction Leaders, scoring among the highest in the report’s detailed criteria for accurately tracking true customer satisfaction with large remodeling jobs. 

The report takes a two-pronged approach: First, it features a ‘heat map’ of customer service traits across various job types, analyzing what specific behaviors lead to satisfied clients. Second, it includes profiles of companies that are consistently leading the way in customer satisfaction.

This recognition underscores our unwavering dedication to delivering exceptional service and design to every Drury Design client. Since 1987, we’ve prided ourselves on consistently staying ahead of industry trends, offering white-glove service that makes the remodeling process seamless for our clients. Our pursuit of excellence isn’t just about making small adjustments—it’s about continuously refining our approach to ensure that every project meets our high standards for innovation, design, and client satisfaction.

To learn more about how we and other industry leaders are pushing customer service standards higher, check out the full article here.